FAQs

We don’t have a walk-in store, unfortunately. The quickest and easiest way to view all our products and their prices is to use our website. We go to great lengths to make sure that our website is always up to date on current products and their prices. If any items are out of stock in our warehouse the website will reflect the stock item as “Out of Stock” in red. If you want to proceed with a purchase, you can easily add products to your cart, choose a payment option (Credit Card, EFT or Cash on Collection) and you can select to have the goods either delivered to you (via our couriers) of for you to collect them from our warehouse in Johannesburg. If you select delivery, just input the delivery address and the street/postal code and our website will accurately and immediately calculate the shipping costs and add it to the total for your order.

Ordering online with REBEL Elite Fitness is easy, fast and safe. When on our website you can purchase as an unregistered guest or you can register or log in as a registered user (i.e. log in and then order).

Select the items you’re looking for and add it to your cart ("Add to Cart"). If any items are out of stock in our warehouse, the website will also reflect these items as "Out of Stock" in red. Once you’ve added all the items you’d like to your cart, proceed to "Check Out" and the total amount of the order should be displayed. If you’re happy to go ahead with the order, you can then proceed and select a payment option (either Credit Card, EFT or Cash on Collection), and you can select to have the goods either delivered to you (via our couriers) or for you to collect them from our warehouse in Johannesburg.

Should you select the delivery option please remember to input the delivery address and the street/postal code. Our website will accurately and immediately calculate the shipping costs and add it to the total of your order. Once an order has been processed, you’ll receive an email stating your order has been received and if you chose to have the goods delivered, you’ll also receive a shipment email notifying you of the delivery details.

If you require a formal quote, please email REBEL Elite Fitness on [email protected]. Please note that this option should only be used if a formal quote is required: clients like schools, universities, companies etc., might require quotes before placing orders. Alternatively, if you would like to see the total amount of your order, the quickest and easiest way to get this done is to select the items you’re looking for and add them to your cart ("Add to Cart"). If any items are out of stock in our warehouse, the website will also reflect these items as "Out of Stock" in red. Once you’ve added all the items you’d like to your cart, please proceed to "Check Out" and the total amount of the order will be displayed.

If you’re happy to go ahead with the order, you can then proceed and select a payment option (either Credit Card, EFT or Cash on Collection), and you can select to have the goods either delivered to you (via our couriers) or for you to collect them from our warehouse in Johannesburg. Should you select the delivery option please remember to input the delivery address and the street/postal code. Our website will accurately and immediately calculate the shipping costs and add it to the total of your order.

The following payment methods are available:

  1. We accept payments from Credit Cards (Visa, MasterCard and JCB).
  2. Payment can also be made via PayD and SID.
  3. EFT (Electronic Funds Transfer) – with this payment method please ensure the proof of payment is emailed to [email protected] in order for us to confirm the cleared payment.  Please ensure you use the correct reference for your order. The reference will be supplied to you at the time when you proceed to make payment. Note: EFT payments can take up to three business days to clear, and only once cleared will your order be processed for dispatch.
  4. COD (Cash on Delivery) – with this payment method you would be required to come to our offices in Johannesburg to make the payment.  We have an onsite credit card machine that can be used.  Cash payments will also be accepted; however, we DO NOT accept cash payments for amounts over R 5 000,00. Address: Corner George Allen & Mount Joy Streets, Wilbart, Bedfordview/Germiston, Johannesburg, Gauteng, 1613
  5. Mobicred – a convenient online credit facility that allows you to shop on REBEL Elite Fitness Online Store.

Often difficulties processing card payments are due to 3D-Secure (MasterCard’s products called "SecureCode" and Visa’s product is called "Verified by Visa"). It is a new method of security mandated by the Card Associations to enhance the security of online transactions. If you are having this problem, it is most likely because your card is not registered and you will need to contact your bank to register your card. Our payment system provider is compliant and in fact was the first South African payment gateway to be certified by both MasterCard and Visa for 3D-Secure transactions through First National Bank, Standard Bank and ABSA.

The quickest way to get a price on delivery is to select the product(s) you want and add them your cart. Then select to have the goods delivered to you at Check Out, input your delivery address and the street/postal code (if you encounter any errors, simply check your postal code on our list here) – our website will accurately and immediately calculate the shipping costs (based on total order shipping weight and exact delivery location) and it will add it to the total cost for your order. You can also view full delivery information here.

The reason could be because the area code you are using (which is probably correct) is not on our street code list supplied by our shipping partners. They supply us a 'comprehensive' list, which we must use, and sometimes it may be slightly different to what you would use. Please check your postal code on our list here and once you input the code our website will accurately and immediately calculate the shipping costs (based on total order shipping weight and exact delivery location) and it will add this cost to the total cost for your order.

Please ensure cookies are enabled on your web browser. The software we use to provide the website functionality uses a cookie that contains a SessionID to connect the various pages on our site together. If you do not enable cookies, we cannot identify you once you have completed entry of your cardholder details to be able to continue the process.

Click this link to find out how to enable cookies on your browser.

No, our commerce system encrypts all cookies. Additionally, the cookie contains no personal information, just a unique identifier for our system to recognise your browser.

The easiest way will be to purchase a Gift Voucher to the value you’d like to process on your card(s), use the other card to pay for the balance of the amount of the order and just add the Gift Voucher code(s) to your order during the payment process.

Delivery times can’t be guaranteed, however, depending on the size of your order (weight/dimensions) and your location, it may take three to five business days after your payment has been received and cleared and your order approved for dispatch.

Once you add your item(s) to your cart and you go through to the checkout point of your order you will see a section to enter your code. Ensure to enter the code with the exact spelling and capitalisation as shown. If the code is invalid, expired or you have not placed the correct products in the cart (applicable for specials and promotions as well as Concept2 products), a discount will not be applied.

REBEL Elite Fitness will accommodate you in the fastest and easiest manner possible in this regard. Please go to our Returns Policy section to read how to proceed with your return. Ordering online with us is easy, fast and safe. Simply log onto our website (http://rebelstore.co.za), select the items to be purchased and add them to your cart ("Add to Cart"). If any items are out of stock in our warehouse, the website will also reflect these items as "Out of Stock" in red. Once you’ve added all the items you’d like to your cart, go to "Check Out" and it will reflect the total amount of the order.

If you’re happy to go ahead with the order, you can then proceed and select a payment option (either Credit Card, EFT or Cash on Collection), and you can select to have the goods either delivered to you (via our couriers) or for you to collect them from our warehouse in Johannesburg. Should you select the delivery option please remember to input the delivery address and the street/postal code. Our website will accurately and immediately calculate the shipping costs and add it to the total of your order.

Mobicred is a convenient online credit facility that allows you to shop online and repay the amount in monthly instalments. A percentage interest is charged per year – please note that the annual interest rate may change.

If you have any questions about Mobicred you can visit www.mobicred.co.za or you can contact them on 08600 62733

How it works:
New Mobicred users:

  1. Please visit Mobicred’s website and register by completing an application
  2. Once your application has been approved you can place your order and pay for the items by using Mobicred*
  3. Applications can take up to 1 business day to process
  4. Should you need your items immediately please select a different payment option.

Existing Mobicred users:

  1. Select Mobicred as your payment option during checkout
  2. Please log in by using your Mobicred username and password
  3. Enter the one-time pin (OTP) that will be sent to your mobile phone
  4. Click on “Confirm & Pay”
  5. Your Mobicred account will be debited and we will send you a confirmation email of your order.

*Subject to credit approval