Returns Policy

REBEL Elite fitness stands behind the quality of everything we sell and we hope that you are happy with your purchase. Should you not be completely satisfied you can return the goods purchased and we will either arrange for an exchange, replacement or credit your account.  This is subject to the following conditions:

Exchange/Replacement/Refund

Goods purchased from REBEL Elite fitness can be returned for an exchange or replacement within the six-month warranty period should you need to swap the purchased product for a

  1. Different size or colour variation, provided that such variation is available. If such a variation is not available, we will credit your account with the purchase price of the product or refund you if that is your preference.
  2. Due to any factory faults within our six-month warranty period.  We do our best to ensure that the products supplied to you are of high quality, without defects and good working order. If the purchased product has been used according to the correct product usage guidelines and are still within our six-month warranty period, the necessary arrangements will be made for a replacement (with the same or similar product) or credit your account accordingly.

The following will not be regarded as defects and will not qualify as a return:

  • faults or damage as a result of normal and acceptable wear and tear;
  • faults or damage as a result of incorrect or improper use;
  • failure to adequately care for the product;
  • faults or damages due to unauthorized alterations

To ensure such a request is processed as swiftly as possible you are responsible for the following:

  • All goods returned must be in their original condition, which includes packaging.  All products will be inspected on return.
  • Prior to returning an item a Returns Form must be completed. Our Return Forms can be filled out via the online form, or you may email [email protected] for assistance.
  • Once a Returns Authorization Number (RAN) is received you may make arrangements for the goods to be returned.
  • You are responsible for the return of the product, this includes the organising and payment of the courier and courier fee, unless otherwise prearranged.
  • Upon receipt of the returned goods and confirmation that the inspection was carried out we will make arrangements for a replacement (with the same or similar product) or credit your account accordingly

Products damaged on delivery

Should a product be damaged or missing any parts/accessories at the time of delivery, it’s important for us to be notified within 24 hours of such delivery by logging a return on the website.

Collection of the product will be arranged at no charge. Once we have inspected the product and the return has been validated we will at your choice replace the product (if such a replacement is possible and provided we have stock of the same item purchased) or credit your account with the purchase price of the product or arrange a refund should that be your preference.

Gift Vouchers & Coupons

REBEL Elite Fitness provides two types of coupons: A coupon with a fixed amount discount, e.g. R 100.00 off (“Fixed Coupon”), and a coupon with a percentage discount, e.g. 10% off (“Percentage Coupon”).  REBEL Elite Fitness may in its sole discretion impose restrictions on the use of Fixed Coupons or Percentage Coupons.

If a Fixed Coupon has been used to pay for an order, and the order (or part thereof) is later cancelled by yourself or REBEL Elite Fitness prior to delivery of the relevant product(s), or a return is logged for one or more products for a credit in accordance with this Policy, the value of the Fixed Coupon will be deducted from the purchase price of the cancelled or returned product(s) and a credit will be passed for the balance to your account or a refund if that is your preference. Should you wish you can use the credit amount passed for the purchase of a Fixed Coupon for the same value as the original Fixed Coupon used.  REBEL Elite Fitness may in its sole discretion impose restrictions on the use of the Fixed Coupon.

In the even where a Percentage Coupon has been used to pay for an order, and the order (or part thereof) is later cancelled by yourself or REBEL Elite Fitness prior to delivery of the relevant product(s), or a return is logged for one or more products for a credit in accordance with this Policy, the value of the discount received using the Percentage Coupon will be deducted from the purchase price of the cancelled or returned product(s) and a credit will be passed for the balance to your account or a refund if that is your preference. Should you wish you can use the credit amount passed for the purchase of a Fixed Coupon.  REBEL Elite Fitness may in its sole discretion impose restrictions on the use of the Fixed Coupon.

Should you have used a Voucher to purchase a product that you later return for a refund in accordance with this Policy, the refund for that portion of the purchase price which you paid will be credited to your account. No refund will be paid in cash.

Incorrect Product(s) Delivered

In the event of an incorrect product delivered to you please notify us within 24 hours of such delivery by logging a return on the website or you may email [email protected] for assistance.  The collection of the incorrect product delivered will be arranged at no charge. Once we have inspected the product and validated the return, the delivery of the correct product will be arranged as soon as possible (if the correct product is available) or credit will be passed to your account or a refund if that is your preference.  

Charges

When a product is returned to us and not all the accessories sold with the product forms part of this return, we are entitled to refuse the return and only to replace the item that was returned, or to estimate the value of the missing accessories and only to credit or refund in respect of the returned product.

If a product is returned that doesn’t comply with the mentioned policy, liability for the reimbursement of the cost of collecting and delivering back to the sender will fall with the sender.

Personal Info


Product Info


Please include images of the product[s] if reason for return or exchange is due to factory faults.