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Returns Policy

You can return any goods purchased for exchange (e.g. swapping for size), or due to any factory faults within our warranty period.

If your goods have been used according to the correct product usage guidelines and are still within the six month factory warranty period, we will make arrangements for a replacement (with the same or similar product) or credit you accordingly. We will not replace or refund any goods that have faults or damage as a result of incorrect or improper use or through normal and acceptable wear and tear.

  1. If you return any goods you purchased (including for exchanges), the goods returned must be in their original condition, which includes any packaging. All goods will be inspected on return.
  2. You must complete a returns form prior to returning any item. Our returns forms can be filled out via the online form below, or you may email [email protected] for assistance.
  3. Once you receive a RAN (Returns Authorization Number), you may make arrangements for the goods to be returned.
  4. You are responsible for the return of the product, including organising and payment of shipping, unless otherwise prearranged.
  5. Upon receipt of the returned goods and their inspection, we will make arrangements for a replacement (with the same or similar product) or credit you accordingly. We will not refund the cost of shipping unless otherwise prearranged.

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Product Info

  • Please include images of the product[s] if reason for return or exchange is due to factory faults.

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