Coronavirus updates
UPDATE 22 September 2020
For important information and updates regarding COVID-19 please visit the South African resource portal:
Our sales, support, and warehouse team will take the utmost care when preparing your order for collection or delivery. If you have selected collect-in-store, please take the necessary precautions and wear a suitable face mask when collecting your order. If you selected delivery as your shipping option please note that our courier partners also have hygiene protocols in place and we urge you to sanitize what you receive. Please wear a suitable face mask when accepting your delivery.
Retail store: Our retail store is open from 09h00 – 15h00 (Mon – Fri)
UPDATE 24 August 2020
For important information and updates regarding COVID-19 please visit the South African resource portal:
Our sales, support, and warehouse team will take the utmost care when preparing your order for collection or delivery. If you have selected collect-in-store, please take the necessary precautions and wear a suitable face mask when collecting your order. If you selected delivery as your shipping option please note that our courier partners also have hygiene protocols in place and we urge you to sanitize what you receive. Please wear a suitable face mask when accepting your delivery.
Retail store: Our retail store will be open from 09h00 – 15h00 (Mon – Fri)
UPDATE 1 June 2020
For important information and updates regarding COVID-19 please visit the South African resource portal:
We are working through orders received over the last few weeks and you should expect delivery to take 7 days days at most. We will communicate delivery times with you and provide updates where required. We will work to reduce delivery times to our usual 2-3 day delivery time.
Our sales, support, and warehouse team will take the utmost care when preparing your order for delivery. Our courier partners also have hygiene protocols in place and we urge you to sanitize what you receive. Please wear a suitable face mask when accepting your delivery.
Payment options: Credit card, Instant EFT, Payflex and Mobicred
Delivery and collection for online orders: Collection is not possible at this stage
Retail store: Our retail store will be open from 09h00 – 15h00 (Mon – Fri)
Please note that if a product is not available online, it will not be available in our retail store.
UPDATE 15 MAY 2020
For important information and updates regarding COVID-19 please visit the South African resource portal:
Please note that as per the latest updates to level 4 restrictions of the risk-adjusted strategy for economic activity, all products (other than alcoholic beverages and tobacco products) can now be sold online and delivered nationwide. This will also apply to parts of the country that do not move to Level 3 because of a high rate of SARS-CoV-2 infection, and will continue to apply should South Africa move back up to the present Level 4 again in the future.
Our sales, support, and warehouse team will take the utmost care when preparing your order for delivery. Our courier partners also have hygiene protocols in place and we urge you to sanitize what you receive. Please wear a suitable face mask when accepting your delivery.
We are working through orders received over the last few weeks and you should expect delivery to take between 7-14 days. We will communicate delivery times with you and provide updates where required. We will work to reduce delivery times over the next week to our usual 2-3 day delivery time. Please note that collection is NOT possible at this stage.
Thanks once again for your continued support.
The REBEL Elite Fitness Team
UPDATE 12 MAY 2020
For important information and updates regarding COVID-19 please visit the South African resource portal:
During the nationwide lockdown, orders can be placed online or you can contact our sales and support team directly. If you place an order then it will be processed and we will also confirm when your order is out for delivery. We cannot guarantee stock availability over the next few weeks and delivery may take longer than usual, so we recommend placing and paying for your order to secure the products you would like.
Please do note that we won’t be able to process any returns or exchanges during this time.
The REBEL Elite Fitness Team
UPDATE 16 APRIL 2020
For important information and updates regarding COVID-19 please visit the South African resource portal:
After five weeks of lockdown, we’re all trying to get used to this “new” kind of normal. It hasn’t been easy, but we’re confident that we’ll get through this together.
We would like to thank you for your support over the years and during this challenging time. We have received phone calls, emails and messages on social media from customers training with their REBEL gear at home. Keep the images and videos coming!
As per the current risk-adjusted strategy for economic activity, eCommerce orders may only be delivered when we reach alert system: Level 3. If you placed and paid for an order after 26 March 2020 then we have received it. Your order will be processed as soon as we reopen and we will also confirm when your order is out for delivery.
We have implemented our plan to enable all key staff to work from home. You will still be able to register a retail account, manage your account, place orders online and contact us via email ONLY. Our sales support team will be able to respond to inquiries during the lockdown period, but we won’t be able to process any returns or exchanges during this time.
If you have any concerns or would like to contact us, please visit our HELP CENTER or contact us.
The REBEL Elite Fitness Team
UPDATE 9 APRIL 2020
For important information and updates regarding COVID-19 please visit the South African resource portal:
Please note that our office, retail store and warehouse remain closed, in accordance with the extension of the national lockdown. This may change and is dependant on updates from government regarding companies that can begin to trade again.
We have implemented our plan to enable all key staff to work from home. You will still be able to register a retail account, manage your account, place orders online and contact us via email ONLY. We will arrange delivery of your order as soon as the lockdown ends. Our sales support team will be able to respond to inquiries during the lockdown period, but we won’t be able to process any returns or exchanges during this time.
If you have any concerns or would like to contact us, please visit our HELP CENTER or contact us.
The REBEL Elite Fitness Team
UPDATE 26 MARCH 2020
For important information and updates regarding COVID-19 please visit the South African resource portal:
Rebel Elite Fitness is 100% in support of the plans put into action by President Ramaphosa to flatten the COVID-19 curve in South Africa. We are committed to playing our part.
We have implemented our plan to enable all key staff to work from home. You will still be able to register a retail account, manage your account, place orders online and contact us via email ONLY. We will arrange delivery of your order as soon as the lockdown ends. Our sales support team will be able to respond to inquiries during the lockdown period, but we won’t be able to process any returns or exchanges during this time.
Our office, retail store and warehouse will be closed from Thursday evening (26 Mar 2020), and we will not be delivering any orders after that. This is in compliance with the nationwide shutdown.
We join in with others to please observe the measures implemented in our country. This not only protects us and our families – it also protects all our people and gives us the best chance to beat this challenge.
If you have any concerns or would like to contact us, please visit our HELP CENTER or contact us.
The REBEL Elite Fitness Team
UPDATE 18 MARCH 2020
Important information and updates regarding COVID-19
As South Africans we’ve faced many challenges over the last few decades and Coronavirus (COVID-19) is no different. It requires resilience, patience, cooperation and collaboration. As a company that is supported by a diverse team, we’re all working hard to keep one another safe at the office and ensure that our families, communities and you as customers are safe too. It is vitally important that each one of us takes this responsibility seriously.
We are keeping tabs on current developments with regards to the spread of Coronavirus and taking action steps to inform and educate those around us about the situation. We are also working to minimise any health risks and avoid the hysteria and fear that is being seen all around the World. We are following the government guidelines regarding hygiene and personal precautions.
How we are taking action:
- Our employees have been made aware of the seriousness of the virus and the need to adapt their current lifestyles both in the workplace and at home.
- Our hygiene protocol has been placed at high traffic areas around the office to reinforce the importance of good hygiene and the need to wash hands often and to stay vigilant.
- Employees who feel sick or who come into contact with someone that may have placed them at risk of contracting the virus should stay home, self-isolate, and seek the advice of their doctor before visiting and to be tested for infection.
- Our sick leave policy makes provision to accommodate any staff member that requires leave.
- Our management team will continue to monitor the situation globally and locally so that we can adapt and continue to deliver the service you have come to expect, without disruption.
Our employees and customers form the foundation for our business, and we look forward to continuing to support them and you through this challenging time.
We may add information to this page over the coming weeks and months.
If you have any concerns or would like to contact us, please email [email protected] or call us on +27 11 450 3167.
The REBEL Elite Fitness Team