We’ll email you whenever the status of your order changes.
You can also track your order at any time by navigating to My Orders (under the My Account section of our website). Here, you’ll see a history of your purchases and the current status of pending orders. This option is only available to customers who register on the Rebel Store. If you Check Out as a guest, you will not be able to track your order.
Why was my order cancelled?
The most common reasons for cancelled orders are:
- The transaction was unsuccessful owing to the payment method used (credit card or instant EFT);
- Payment for an EFT order was not received within the time allowed
- If we suspect the order is fraudulent. We reserve the right to cancel or refuse to fulfil any order that we reasonably suspect is fraudulent. This includes, but is not limited to, instances of suspected stolen credit cards and abuse of coupons or coupon codes.
Did my purchase go through?
Your purchase was processed successfully if you can answer ‘YES’ to the following questions:
Question 1: Were you taken to a Thank You page on completion of your purchase?
Question 2: Did you receive an email confirming your order?
Question 3: Navigate to My Orders. Is your order there?
If you answered ‘NO’ to all 3 questions above, then your order did not go through. Please give it another try!
Can I change or edit my order?
Unfortunately, once an order is placed, we are unable to make any changes to it (e.g. change a size 5 shoe for a size 6 or add extra items to your purchase).